Complaints Procedure

Every effort is made to receive and settle disputes and complaints when they occur, however sometimes things do go wrong.

Complaints can be made by writing to:

Medina,
Carlton House,
19 West Street,
Epsom,
Surrey,
KT18 7RL

or by e-mailing the complaints team at enquiries@medinacredit.com putting ‘Complaint’ in the subject box.

We will endeavour to respond to your complaint within 7 working days of receipt.